Acceptable Use Policy

This policy applies to every person a customer firm invites into its HilexX OS workspace, including staff, contractors and client portal users.

Customers are responsible for the accuracy and lawfulness of the information they upload, for keeping account credentials secure, and for removing access promptly when a person leaves the firm.

HilexX OS must not be used to store or distribute unlawful material, to infringe another party's rights, to attempt to gain unauthorised access to the platform or other workspaces, to interfere with service availability, or to reverse engineer the platform.

Automation and AI features are provided to assist professional judgement, not to replace it. They must not be used to generate misleading advice, to impersonate a regulated professional, or to produce output presented to clients without review.

Plans include reasonable usage limits for storage, automation runs and AI activity. Where use materially exceeds the plan, we will contact the firm to agree a suitable arrangement rather than interrupt service without warning.

Where a serious breach places other customers or the platform at risk, access may be restricted while the issue is investigated. We will notify the firm's administrator and set out what is required to restore normal access.